Ian & Penny Crampton, Trading as Yes2Travel and Yes2dancing takes data protection very seriously, we are aware of our obligations under the General Data Protection Regulation (GDPR) and limit the processing and retention of your data at all times. Confidentiality is very important and at the very core of our business.
What information do we obtain from you?
Essentially, we will require such information as is necessary to enable us to provide you with the booking service you require from us. The information we process will include personal data and although unlikely to include special category personal data (also known as sensitive personal data), such data may be necessary given the nature of the booking service you seek for your party and yourself, and it may be held by us in a paper and/or secure electronic format. We will never retain credit or debit card details once a payment has been processed. The information we process that is provided by you direct may include the following as well as any other information type that we expressly ask you to submit to us:
The legal basis for processing (handling/holding) your personal data
- Contact information, such as your name, date of birth, email address, mailing address, telephone numbers (including mobile telephone numbers) and passport/visas/immigration details;
- Payment information, such as a credit or debit card number;
The legal basis for processing your personal data depends on the circumstances. The basis may be:
- you have given your consent to the processing of your personal data; or
- the processing is necessary to perform a contract you have entered into. For instance where you have entered into a contract for a holiday service or wish us as your agent to do so on your behalf, we and/or the service provider will invariably require your and your party's personal data;
- the processing may be necessary for the purposes of the legitimate interests pursued by us. In these circumstances the legitimate interests could be the interest a travel company has in providing travel and related services to consumers.
What do we do with the information we do obtain from you?
Our use of your personal data is subject to your instructions, the Data Protection Act, 1998, whilst applicable, the General Data Protection Regulation (GDPR) after 25 May 2018, any replacement legislation in force in the United Kingdom (data protection legislation) and our duty of confidentiality owed to you as our customer. We use the information you provide primarily to provide travel and related services to you including:
However, we may also use it for other purposes including:
- to complete and fulfil a booking;
- to modify and improve our services; and
- to facilitate your travel abroad;
If you no longer want to receive information from us
- updating and enhancing client records;
- the development and/or maintenance of a database to be used as a service to those customers who have indicated that they want us to include them on our database for newsletters and e-mail communications relating to our services. No sensitive personal data will be used or retained during this exercise.
- to comply with our legal and regulatory obligations;
- contacting you for the purpose of investigating opportunities for further processing or consent.
If you no longer wish us to communicate with you please send an email with the subject line "No more contact" to email@example.com otherwise you can also write to at: Data Controller, Yes2Travel, 118 Ironstone Road, Burntwood, Staffordshire, WS7 1LY, asking us not to contact you again.
Transfer and sharing of your information
Under no circumstances will we sell your personal data to a third party. We will, however, share certain personal data with other service providers as part of the booking service being provided to you, e.g. travel suppliers, cruise operators, airlines, hotels, associated providers and agents. We will not transfer your personal data abroad without your explicit prior consent unless the booking you make, or require us to make for you, is based outside the UK . However, please be aware that countries outside the EEA will have different laws relating to the protection of personal data to that provided in the UK under the GDPR. We will always ensure that we have appropriate contractual terms in place with all our Suppliers that comply with the General Data Protection Regulation. Security We have robust information security management systems in place to ensure the safety, security, integrity and confidentiality of your personal data; we use a variety of data security measures intended to ensure the safety, security, integrity and confidentiality of your personal data. We are familiar with and shall at all times comply with the GDPR and other applicable data protection legislation.
Your data controller is: Yes2Travel who is registered on the ICO (Information Commissioner's Office) Data Protection Register.
You are entitled to a copy of your personal information held by us.
If you would like to obtain a copy of the personal data we hold, please ask us by emailing: firstname.lastname@example.org or writing to: Data Controller, Yes2Travel, 118 Ironstone Road , Burntwood, Staffordshire, WS7 1LY.
Retention of Personal Data
We have a Data Retention & Destruction Policy and in terms of that policy we destroy archived data after 3 years, but reserve the right to do so earlier if we deem it appropriate. However, we also reserve the right in certain circumstances to hold your data for longer than 3 years, but in such event we also reserve the right to securely delete some of your personal data that we do not regard as necessary to retain (minimisation) in the circumstances.
Data Protection Regulator, Complaints Handling and Modern Slavery Statement
You may complain about our conduct in relation to data protection matters to the regulator of data protection in the UK, The Information Commissioner, by writing to them at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or telephoning them on 0303 123 1113.
Contacts, Subject Access Requests, Correction or Deletion of Data
If you have any questions about our Privacy Statement or want to exercise your rights under the data protection legislation to see a copy of the information that we hold about you, or think that information we hold about you may need to be corrected, want to delete all or any part of it or object to the processing on legitimate grounds, please contact us with the subject heading "Data Privacy" to email@example.com or send a signed letter addressed to Data Controller, Yes2Travel, 118 Ironstone Road, Burntwood, Staffordshire, WS7 1LY.
Revisions to this Statement
We may change this
Statement from time-to-time by updating this page.
Date: May 2018
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